![]() I have now asked for someone to follow up with me thru email by the end of the week and just don't feel it's right at this point. On top of it, I have yet to hear back from someone "higher" which I didn't even know that's what I was waiting for until I followed up yesterday. I REGAVE my card and told them to go ahead and keep it to charge, but this needs to be resolved first. for a filthy brown robe, no spa intro when I first came in for my first time, the bar being under reno when I would've loved to go get a drink, the cold plunge allowing naked women from the sauna to go in without rinsing off first, and an accusatory email, that's an obscene offer. I called to address the email and my issue, and got an apology and a 20% off offer of my $400+ bill. this is not a five star spa based on this handling a spa director should have emailed me WAY before you decided to get security involved. I gave my card online which got replaced with a new one that I physically handed at check in, and get that email from security. Why would I ask for a manager if I was skipping out? I even peaked around the corner a couple times and just decided I couldn't wait for them and went. I went to checkout and speak with a manager, went to the restroom while waiting for the manager to come out, and then had to rush out when my friend texted me freaking out and thought maybe I'd get a call back or an email, but instead I got an email from security the day after about an unpaid balance? Apparently they thought I skipped out because THEIR system had a glitch reading my card at check in and I left after my treatment without redoing my card. I double checked myself after my shower to make sure I wasn't bleeding but after toweling myself off, there's no physical way it was me. I'm accustomed to five star spas and know what they cost, so I knew to expect the best but you can get a good massage almost anywhere, it's the extra treatment and amenities that I pay for and then I was given no intro to the spa for my first time, went into their cold plunge before watching two women from the sauna go in and there's no sign asking to wash off, and when asked for a second robe got handed a filthy robe that I don't even want to say what it looked like what on it but reddish and brown. ![]()
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